LyncVerse Technologies values our relationship with our customers and offers a return policy for equipment purchased directly from LyncVerse Technologies.
LyncVerse Technologies is not a manufacturer of any equipment and therefore is subject to the returns policies of the various manufacturers we represent. As such, the LyncVerse Technologies returns policy is a pass through of the manufacturer’s policy.
Customers requesting to return equipment purchased from LyncVerse Technologies should notify their sales representative immediately. Returns/exchanges must be like new, with all original packaging, accessories, and manuals. LyncVerse Technologies will request an RMA from the manufacturer. If the manufacturer issues an RMA to LyncVerse Technologies we will issue an RMA to the customer along with instructions on how to return the item. Upon receipt of a credit memo or refund from the manufacturer, LyncVerse Technologies will issue a credit memo to the customer for the purchase of the item less any restocking fees charged by the manufacturer.
Cancellation of LyncVerse Technologies services are subject to the following:
- Cancellations with at least 24 hours of advance notification are not subject to any charges unless otherwise specified in SOW or contract.
- Cancellations with less than 24 hours notification but prior to LyncVerse Technologies employee(s) arriving onsite are subject to 4 hour minimum charge.
- Cancellations after LyncVerse Technologies employee(s) arrive onsite are subject to actual hours spent plus 4 hours plus all travel charges as a minimum charge.
LyncVerse Technologies recognizes that occasionally circumstances will require that exceptions to the above policy are made. Please be advised that only LyncVerse Technologies Directors or higher are authorized to approve returns that do not meet the above criteria and must do so in writing. Sales representatives are not authorized to waive the above returns policy under any circumstances